Privacy Policy for Turf Trek

Effective Date: 25-10-2024

1. Introduction

Welcome to Turf Trek! We respect your privacy and are committed to safeguarding the personal information you provide when using our app. This Privacy Policy outlines how we collect, use, manage, and protect your data when you use the Turf Trek mobile application. By accessing and using Turf Trek, you acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

When you use Turf Trek, we may collect the following types of information:

• Personal Information: During the registration process, we collect your Name and mobile phone number. We use Firebase-generated One Time Password (OTP) authentication to verify your identity. No additional personal information, such as your address, or email, is required unless you choose to provide it.
• Usage Data: We collect data about how you use our app, including the pages and features you access, the city and turf lists you view, and booking details. This helps us improve the functionality and user experience of the app.
• Payment Information: For booking payments, you will be required to enter an amount and upload a receipt. The payment information is used only for processing your booking and confirming your payment. We do not store any sensitive payment details (such as credit card numbers).

3. How We Use Your Information

We collect and use your information for the following purposes:

• Authentication and Account Access: Your phone number is used for secure authentication via Firebase OTP. This ensures you can access your account safely.
• App Functionality: We use your data to enable you to view city and turf lists, make bookings, download QR codes, and upload receipts.
• Improvement of Services: We analyze the data collected from users to improve the app’s performance, optimize user experience, and add new features.
• Communication: We may use your phone number to send you notifications related to your bookings, payment status, or updates to the app. No promotional or third-party marketing messages will be sent without your explicit consent.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to any third parties. Your data is used exclusively for the operation of the Turf Trek app. In specific situations, we may share data with trusted service providers who assist us in operating the app, such as Firebase for authentication purposes, but they are obligated to keep your information secure and confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you request to delete your account or information, we will delete it in accordance with applicable legal and regulatory obligations.

6. Data Security

We take the security of your data seriously and implement reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, alteration, or disclosure. These measures include encryption of sensitive data, secure access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the following rights regarding your personal data:

• Access and Update: You have the right to access and update the personal information we hold about you. You can do this within the app settings or by contacting us directly.
• Deletion: You may request to delete your account and all associated personal information at any time. We will promptly comply with such requests, subject to any legal obligations that may require us to retain certain data.
• Withdrawal of Consent: If you previously consented to our use of your personal data, you may withdraw your consent at any time. However, this may affect your ability to use certain features of the app.

8. Payment and Transaction Information

When making payments through Turf Trek, you may be required to submit payment amounts and upload receipts. We do not store any sensitive financial information, such as your credit card or bank account details. The payment receipt you upload is securely stored and used solely for verifying your payment and processing the booking. No third-party access to your payment data is permitted.

9. Third-Party Services

While using the Turf Trek app, you may interact with third-party services such as Firebase for authentication. These services have their own privacy policies, and we encourage you to review them. Turf Trek is not responsible for the privacy practices of these third-party services.

10. Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time. If we make any material changes to how we handle your data, we will notify you through the app or by other means. Your continued use of the app after any changes to the privacy policy will constitute your acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your data, please contact us at:
8768676849

Thank you for using Turf Trek!